Know exactly what's behind your walls.
Watch each system come to life, or choose one to explore. Hot water, heating, plumbing and gas all work together.
- Hot water
- Cold water
- Heating
- Gas
What problem are you having?
General guidance to help you describe the issue. It is not a diagnosis and this website is not emergency support.
A small fix.
Or a bigger possibility.
Choose what brings you here. We will help frame the right conversation.
Something isn't working.
No hot water, an unexpected leak or a heating problem. Start with the symptoms, not a guess at the solution.
Time for an upgrade.
Tank or tankless hot water, boiler replacement and equipment options that fit your property.
A project taking shape.
Renovation, new fixtures or a rethink of your system. Bring your plans, priorities and questions.
Four steps, clearly explained.
Tell us
Symptom or project, with a few photos.
Look
We assess the system, not just one part.
Plan
Options and scope before work begins.
Connect
Clean install, tested and explained.
Hot water.
Two different approaches.
A starting point for your equipment conversation. Not a recommendation or a quote.
Tank water heater
Stores hot water in a tank. For a replacement, the existing setup and your household's hot water needs are useful starting points.
What to discuss
- Current tank size and equipment age
- How many people use hot water
- Available installation space
Tankless water heater
Heats water as it is needed. Whether it fits your property depends on the equipment and installation requirements.
What to discuss
- Hot water use at the same time
- Existing utilities and venting layout
- Maintenance and access
Equipment selection, capacity and installation need a qualified assessment of your property. No savings or performance guarantees are implied.
Everyday comfort.
Hot water, heating, fixtures and pipework for the spaces you use every day.
- Kitchen and bathroom project planning
- Equipment replacement conversations
- Existing plumbing improvements
Plan around your space.
Start with the building type, the system involved and how the work could affect your property.
- Access and operating-hour considerations
- Equipment and system scope
- Coordination with property contacts
The details matter.
So does your trust.
Every property is different. We start with your questions, explain the work and make the next step clear.
Owner-operated, start to finish.
Exact is run by Burak Sahin, a Massachusetts licensed journeyman plumber. The person you talk to is the person who does the work.
MA Journeyman Plumber Lic. #1310028676-PL-J
A clear conversation.
Understand your needs before recommending a solution.
A considered plan.
Discuss scope and options before work moves ahead.
Based in Boston.
We are based in Brighton, Boston. Tell us your town when you call, text or email and we will confirm right away.
Tell us what you need.
Describe the job and we will follow up with next steps. Sending opens your email app with the details filled in, so you can attach photos before you press send.
Prefer to talk? Call or text (857) 384-0193.
Good questions.
Clear answers.
Repair or replace: where should I start?
Start with the issue you are noticing, the age of the equipment and any service history. Those details frame a conversation about repair and replacement options.
What should I include in a quote request?
Your town, the equipment or service involved, a description of the issue and a few photos if you have them. Do not remove covers or approach unsafe equipment to take photos.
Do you work with homes and businesses?
Yes. Tell us about the property, the system involved and any access or timing limits.
Can I discuss a tankless water heater upgrade?
Yes. Share your current system, hot water needs and property details. Tankless is not automatically the right choice for every property; a qualified assessment is needed.
Who will I talk to?
A real Exact plumber, not a call center, AI or an automated assistant. We answer between jobs, so if we miss your call, leave a message or send a text.
Can you give me a price over the phone?
Usually not exactly. Equipment, access and scope all affect price, so most jobs need photos or a visit first. We can tell you what to send.
Can I send photos or a video?
Yes. Attach them to your quote email (info@exactplumber.com) or text them to (857) 384-0193.
Does a quote request book an appointment?
No. We reply to confirm the details, then schedule a visit with you.
Not a 24/7 emergency service.
If you smell gas or there is immediate danger, leave the building and call 911 or your utility from outside. For urgent leaks, shut off the main water valve, then call us.
How can we help?
You reach the plumber directly. If we are on a job, leave a message or text and we will get back to you.